Information We Collect
- Personal Information:
1.1 Registration Information: When you create an account on our platform, we collect personal information, including your name, email address, username, and password. This information is necessary to create and manage your account.
1.2 Profile Information: You have the option to provide additional information in your profile, such as a profile picture, bio, and other relevant details. This information helps personalize your experience and facilitate interactions with other users.
- Course and User Information:
2.1 Course Creation and Enrollment: If you are an instructor, when you create a course on our platform, we collect information related to the course, such as course materials, assignments, quizzes, and any other content you upload. When learners enroll in your course, we collect information about their enrollment and progress within the course, including grades and completion status.
2.2 User Interactions: We collect information about user interactions within the platform, such as participation in discussion forums, feedback, and reviews. This helps foster a collaborative learning environment and improve the learning experience for all users.
2.3 Communication Data: We collect data related to your communications with other users, such as messages and comments exchanged within the platform. This helps facilitate communication and support collaborative learning.
- Usage Information:
3.1 Device and Log Information: When you access our platform, we automatically collect information about your device, including your IP address, browser type, operating system, and device identifiers. We also gather log information, such as the pages you visit, the duration of your visit, and the actions you take within the platform. This information helps us analyze platform usage patterns, diagnose technical issues, and improve our services.
- Payment Information:
4.1 Payment Details: If you make a purchase on our platform, we collect payment information, such as credit card details or other payment method details. However, we do not store this payment information on our servers. We rely on trusted third-party payment processors who handle the transaction securely and in compliance with applicable regulations.
Please note that we do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate parental consent, we will take steps to delete that information promptly.
Use of Information
- Providing and Personalizing Services:
1.1 Account Management: We use your personal information, such as your name, email address, username, and password, to create and manage your account on our platform. This enables you to access and utilize the features and functionalities available to registered users.
1.2 Course Delivery: If you are an instructor, we use the information you provide, such as course materials, assignments, quizzes, and other content, to deliver your course to enrolled learners. This includes facilitating access to course content, tracking learner progress, and providing feedback.
1.3 Course Enrollment: For learners, we use the information you provide during the enrollment process to facilitate access to the courses you have enrolled in. This includes providing course materials, tracking your progress, and providing personalized recommendations based on your interests and learning history.
We may use the information we collect, including your profile information, course interactions, and usage patterns, to personalize your learning experience. This may include recommending courses, suggesting relevant content, and tailoring the platform to your preferences.
2.1 Platform Notifications: We use your contact information to send you important notifications related to your account, course updates, and administrative announcements. These communications are essential to keep you informed about your learning activities and platform-related matters.
2.2 Support and Feedback: If you contact our customer support or provide feedback, we may use your information to respond to your inquiries, troubleshoot issues, and improve our services. We may also collect and analyze feedback to enhance the user experience and address any concerns or suggestions.
- Platform Improvement:
3.1 Analytics and Research: We may use aggregated and anonymized information, including usage patterns, course preferences, and platform interactions, for analytical purposes. This helps us understand user behavior, identify trends, and make data-driven decisions to enhance our platform and offerings.
3.2 Product Development: We may use the insights gained from user data to develop new features, services, and improvements to our EdTech platform. This includes enhancing existing features, optimizing performance, and tailoring the platform to better meet the needs of our users.
- Legal Compliance and Protection:
4.1 Legal Obligations: We may process and disclose your information as required by applicable laws, regulations, or legal processes. This includes cooperating with law enforcement authorities, government agencies, or authorized third parties in response to legal requests or to protect our rights, safety, or the rights and safety of others.
4.2 Fraud Prevention and Security: We may use the information we collect to detect and prevent fraudulent activities, unauthorized access, and other security incidents. This includes monitoring user activities, investigating suspicious behavior, and taking appropriate measures to ensure the security and integrity of our platform.
We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent.
- Secure Infrastructure:
1.1 Encryption: We use industry-standard encryption protocols, such as Transport Layer Security (TLS) and Secure Socket Layer (SSL), to encrypt data transmission between your device and our servers. This ensures that your information remains secure during transit.
1.2 Firewalls: We maintain firewalls to protect our systems and network infrastructure from unauthorized access, preventing malicious actors from gaining unauthorized entry to our servers.
1.3 Secure Hosting: We host our platform on trusted and reputable cloud service providers that implement robust security measures. These providers have industry-leading security controls in place to protect against unauthorized access, data breaches, and other security threats.
- Access Control:
2.1 User Authentication: We require strong passwords and recommend multi-factor authentication to ensure that only authorized individuals can access your account. We employ secure password hashing techniques to protect your login credentials.
2.2 Limited Access: We follow the principle of least privilege, granting access to your personal information only to authorized personnel who need it to perform their designated tasks. Access controls and user permissions are implemented to ensure that data is accessed and handled only by authorized individuals.
2.3 Employee Training: We provide regular training to our employees on data security best practices, privacy awareness, and the importance of maintaining the confidentiality of user data. This training ensures that our staff members are well-informed about security protocols and take appropriate measures to protect user information.
- Data Storage and Retention:
3.1 Secure Databases: Your personal information is stored in secure databases with restricted access. We employ industry-standard security practices to protect the databases from unauthorized access, data breaches, and other security vulnerabilities.
3.2 Data Minimization: We collect and retain only the necessary information required to provide our services. We do not store any sensitive payment information on our servers. Payment transactions are securely processed by trusted third-party payment processors who comply with industry security standards.
- Ongoing Monitoring and Testing:
4.1 Security Audits: We regularly conduct internal and external security audits to identify vulnerabilities, assess the effectiveness of our security controls, and ensure compliance with industry standards.
4.2 Vulnerability Management: We employ proactive measures, such as vulnerability scanning and penetration testing, to identify and address security weaknesses in our systems and infrastructure. We promptly remediate any identified vulnerabilities to maintain the security of your data.
- Incident Response:
5.1 Incident Detection and Response: In the event of a data breach or security incident, we have established incident response procedures to detect, contain, and mitigate the impact. We will notify you and the relevant authorities as required by applicable laws and regulations.
5.2 Regular Backup: We maintain regular backups of our data to ensure that your information is protected and can be restored in the event of data loss or system failure.
- Third-Party Security:
6.1 Vendor Assessment: We carefully select and assess the security practices of third-party service providers who have access to your personal information. We ensure that these providers have appropriate security measures in place to protect your data and adhere to applicable privacy laws.
6.2 Data Processing Agreements: We enter into data processing agreements with our service providers to ensure that they process your information securely and in compliance with our instructions and applicable privacy laws.
Retention of Information
- Retention Period:
1.1 Account Information: We retain your account information, such as your name, email address, and username, for as long as your account remains active. If you choose to deactivate your account, we will retain your information for a reasonable period in case you decide to reactivate your account or for any legal or regulatory requirements.
1.2 Course and User Data: Course-related information, including course materials, assignments, quizzes, and learner progress, is retained for the duration of the course and for a reasonable period thereafter. This allows learners to access course materials and instructors to review historical course data if necessary.
1.3 Communication Data: We retain communication data, such as messages and comments, for as long as necessary to support user interactions and facilitate collaboration within the platform. However, we may delete or anonymize certain communication data after a reasonable period to ensure privacy and data protection.
1.4 Payment Information: We do not store payment information, such as credit card details, on our servers. Payment transactions are processed by trusted third-party payment processors who have their own data retention practices in place. We recommend reviewing their privacy policies for details on how they handle payment information.
- Legal and Regulatory Obligations:
- Data Deletion and Anonymization:
3.1 Deletion of Information: Upon your request or when your account is deactivated, we will delete or anonymize your personal information, as long as there are no legal or regulatory obligations that require us to retain the data. Deletion involves removing the information from our active databases and backup systems.
3.2 Anonymization: In some cases, instead of deletion, we may choose to anonymize your personal information by removing any identifiers that can link the data back to you. Anonymized data may be retained for analytical or research purposes, as it no longer contains personal information.
- Data Retention Review:
4.1 Regular Review: We periodically review our data retention practices to ensure that personal information is only retained for the necessary period. We assess the purposes for which the information was collected, the legal and regulatory requirements, and the ongoing need to retain the data.
4.2 Data Minimization: We follow the principle of data minimization, collecting only the information necessary for the provision of our services. By minimizing the collection of personal data, we reduce the need for long-term retention.
- Data Access and Control:
5.1 Access and Correction: You have the right to access, correct, or update your personal information stored in our systems. You can review and manage your account information through the account settings or by contacting our support team.
5.2 Data Portability: Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
- Data Disposal:
6.1 Secure Disposal: When we dispose of personal information, we take appropriate measures to ensure its secure disposal, including the permanent deletion of electronic data and the secure destruction of physical records.
Your Rights and Choices
- Access and Correction:
1.1 Right to Access: You have the right to request access to the personal information we hold about you. This includes information related to your account, course enrollment, and any other data you have provided. We will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
1.2 Right to Correction: If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction. You can update and modify your account information directly through the account settings or by contacting our support team.
- Account Management:
2.1 Account Settings: You have the ability to manage your account settings, including your personal information, communication preferences, and privacy settings. You can access and update your information through the account settings available on our platform.
2.2 Deactivation: If you no longer wish to use our services, you have the option to deactivate your account. Deactivating your account will remove your personal information from our active databases and restrict access to your account. However, please note that certain information may be retained in accordance with our data retention practices or for legal and regulatory obligations.
- Communication Preferences:
3.1 Marketing Communications: You can choose whether or not to receive marketing communications from us by adjusting your communication preferences in the account settings or by following the instructions provided in the marketing emails we send.
3.2 Platform Notifications: We may send you important notifications related to your account, course updates, and administrative announcements. You cannot opt out of receiving these critical communications, as they are necessary for the provision of our services.
- Consent Withdrawal:
4.1 Consent: In cases where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This may affect the availability or functionality of certain features or services provided by our platform.
- Data Portability:
5.1 Request for Data Portability: Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible. This allows you to transfer your personal information to another service or platform, if desired.
- Data Deletion:
6.1 Right to Erasure: You have the right to request the deletion of your personal information from our systems. Upon receiving a valid deletion request, we will delete or anonymize your personal information, as long as there are no legal or regulatory obligations that require us to retain the data.
- Complaints and Concerns:
7.1 Contact Us: If you have any questions, concerns, or complaints regarding the handling of your personal information or our privacy practices, please contact us using the information provided below. We will address your inquiries and work to resolve any issues promptly and in accordance with applicable laws.
- Notification of Changes:
- Consent to Changes:
- Substantial Changes:
3.1 Material Changes: In the event of material changes that significantly affect your rights or the way we handle your personal information, we will seek your explicit consent before implementing such changes, if required by applicable laws or regulations.
Thank you for trusting Master Academy Bangladesh with your personal information.